Maintenance Note

On Friday, August 31, 2018 at 12:00 pm Eastern Time, JMIR will be completing a server migration to improve site stability and user experience. We expect to be back online Friday, August 31, 2018 at 5:00 pm Eastern Time. Should any problems arise our technical team will be using the weekend to resolve them, and users will be able to access our site by Sunday, September 2, 2018 at 1:00pm Eastern Time.

Who will be affected?

Contact Us

Mailing Address

For payments, subscriptions, permission requests etc please contact the publisher:

JMIR Publications Inc. 50 Winners Circle, Toronto, ON, M4L 3Z7, Canada 

Ontario Corporation 2276660  |  D-U-N-S Number: 248562733  |  US Employer Identification Number (EIN): 98-1076663  |  NCAGE: L04F7  |  Business number for GST/HST: 82313 6809 RT0001

[Bank account & Payment information] [W8 US Tax form]

Principal Contact

Gunther Eysenbach MD MPH FACMI
University of Toronto

Editorial Office: G. Eysenbach, c/o Centre for Global eHealth Innovation, 190 Elizabeth Street, 4th Floor, Toronto, ON, M5G2C4, Canada (for editorial matters only)

Please direct your inquiry to one of the following departments:

Editorial Support Email:

PRE-acceptance queries as well as queries from reviewers. Note: Please refrain from sending in questions about the status of your submission. The status is visible on the author homepage and no action on your part is required if the paper is "in review", other than patiently waiting for our decision. While we aim to make initial decisions within 2-3 months (3 weeks if fast-tracked), some manuscripts may take longer, especially if reviewers disagree. Also, you do not have to ask us if we received your revision or other material - if you see it online, then we have received it. Usability issues and technical issues (error messages) should be addressed to JMIR Tech Support.

Production Support Email:

POST-acceptance queries such as questions related to copyediting, typesetting, proofreading. Note: Please communicate with the copyeditor directly when copyediting your manuscript, and only escalate this to the production office if you do not receive a satisfactory response. Also, enter your proofreading comments (when you received the galleys) into the proofreading box, do NOT file a ticket. In addition, kindly refrain from sending in questions about the status of your submission. After payment we aim to assign your paper within 30-50 days after receipt of the APF to a copyeditor (2 weeks if fast-tracked). Typesetting may take another week and we aim to publish within a week after receiving your final proofreading comments. Usability issues and technical issues (error messages) should be addressed to JMIR Tech Support.

Billing Support Email:

Any questions related to paying for your submission, APF fees, memberships, generating invoices or purchasing prepaid credits.

Tech Support Email:

For any technical issues, bug reports, or any type of error, please contact us right away.

Usability Support Email:

For any usability, design, display issues or browser incompatibilities.

General Email:

For all other inquiries, comments or feedback, we'd love to hear from you. You can also use our Feedback Form.


If you have positive things to say, please tweet @JMedInternetRes and we will surely notice (and possibly retweet) it! 

Phone: (+1) 416 340 4800 x6427
Fax: (+1) 416 340 3595

Support Contact

Vu Trinh (JMIR Technical Contact)
Phone: (+1) 416 340 4800 x7152